Term of payment

Read term of payment of Hanoi Eco Tour as followings :

PAYMENT METHOD

Hanoi Eco-tour accepts the following payment methods:

  • Secure Online Credit Card (Visa, Mastercard)
  • Paypal
  • Bank Transfer
  • Western Union
  • Direct Deposit

Credit Cards

Pay by credit card (Visa, Mastercard,) or Paypal. Payment by credit card is the easiest and most efficient method of shopping

Credit cards are charged when goods are ready to be dispatched, and not at the time of ordering. If a card has been declined, we will endeavour to contact you informing you. If we haven’t received a response in 5 days, we will retry the card. In the event of a second failure, the order will be immediately cancelled.

PayPal

If you have a Paypal account, please  send money directly to our Paypal address info@hanoiecotour.com

Bank Transfer

Except for cash payment, bank fee charge may apply (any bank charge must be borne by customers). Our bank account details are as follows:

  • Beneficiary name: Hanoi Eco-tour
  • Beneficiary Account number:
  • Bank name: Asia Commercial Bank
  • Bank address: 217 Tran Duy Hung Street, CAU GIAY DISTRICT, HANOÏ, VIETNAM.
  • Bank swift code or Bank code for transfer: ASCB.VNVX

Website: www.acb.com.vn

Because this is an international transfer so the payment will not go directly from your bank to our bank, it will go through an intermediate bank on the way. Therefore, Please kindly note with your bank that all fees are on your side.

Western Union : In case you need to make payment with Western Union, please contact us for more detail. Our email for customer service: info@hanoiecotour.com

Cash payment: Only after the agreement of the two parties paying for the remaining balance at our offices.

DEPOSIT

A deposit of 40% of the program value by Credit card, Paypal or bank transfer plus bank charges (processing fees) is required upon confirmation of your booking.

CANCELLATION/ REFUND

If unexpected circumstances should arise and impact your holiday plans, we would be glad to assist you with the cancellation procedures and refund your money. Our rates of refund are derived from our suppliers’ requirements, and can be summarized as follows:
Deposit can be settled via one of our payment method above. Deposit are at 35% of the total booking amount is required at booking.

  • Cancellation by customer will be charged as follow:

More than 30 days before the beginning of the trip: 15% of the total tour cost
20 to 30 days before trip commencement: 30% of the total tour cost
14to 20 days before trip commencement: 45% of the total tour cost
From 7 to 14 days before trip commencement: 70% of the total tour cost
No show for cancellations 7days before the commencement of the tour.

CANCELATION BY HANOI ECO-TOUR

The contract between the services rendered by Hanoi Eco-tour may be canceled by us for reasons related to a situation of force major, political, health, natural disaster, plane, etc.. In all such instances of cancellation, registrants are fully reimbursed, but can not claim any compensation.

BALANCE PAYMENT

For your convenience, the balance shall be settled 2 weeks before departure by Paypal, Credit card, Bank transfer. Normally before departure, our tour operator will meet you at your convenience time for briefing, orientation..